As an IT Support Engineer, you’ll be responsible for helping keep an organisation’s IT systems running smoothly. Typical tasks include:

Providing first-line and second‐line support to users: fixing hardware issues (desktop/laptop/printers), resolving software problems, and addressing networking/connectivity issues. E2E Networks+2Auxilion+2
Installing, configuring and maintaining operating systems and applications (Windows, sometimes Linux/macOS) and ensuring peripherals (printers, scanners) work properly. ISSPL+1
Monitoring network infrastructure (LAN/WAN), firewalls, VPNs, backups, and data security; ensuring systems are updated and secure. Auxilion+1
Managing user accounts, permissions, access rights (e.g., using Active Directory) and performing IT inventory, asset management, help-desk ticket handling. Velents+1
Documenting issues, resolutions and maintaining knowledge bases; training users or colleagues when needed; and collaborating with vendors or other IT teams. HGS+1

Here’s what many employers look for:

A Bachelor’s degree in Computer Science, Information Technology or a related field is preferred. Some roles accept Diploma or other IT/Hardware & Networking credentials. ISSPL+1
Experience: Many entry-to-mid level roles expect 1-3 years of relevant experience in hardware/software support, network troubleshooting, etc. Engie Jobs
Technical certifications (though not always mandatory) enhance your profile: for example Microsoft, Cisco, hardware/networking certs. Auxilion

Strong troubleshooting and problem-solving skills: diagnosing hardware, software or network issues. Auxilion+1
Good knowledge of operating systems (Windows, sometimes Linux/macOS), networking basics (TCP/IP, DNS, DHCP), VPN, Active Directory etc. Velvet Jobs+1
Hardware and peripheral skills: knowing how to replace faulty components, install printers/scanners, manage workstations. TCS Ion
Communication and user-service orientation: You’ll often help non-technical users, so being clear, patient and customer-focused helps. upGrad
Ability to handle multiple tasks, use help-desk ticketing systems, follow SLAs (service level agreements). Expertia

According to recent surveys in India, average annual salary for an IT Support Engineer ranges depending on role level: for example ~ ₹3 lakhs to ₹5 lakhs per annum for desktop support/entry level. upGrad
As your experience and skillset increase (networking, cloud, automation) you can move into higher roles (technical lead, network/systems engineer, IT manager).
The growth path typically: Support Technician (entry) → IT Support Engineer → Systems/Network Engineer → IT Infrastructure Lead/Manager.

Make sure your resume highlights: education (degree/diploma), any certifications, experience dealing with hardware/software/network issues, help-desk ticketing familiarity.
Work on improving your technical skills: hardware repair, operating system installations, networking basics, Active Directory, VPNs.
Get comfortable with customer service: helping others, explaining solutions simply, recording issues clearly.
Learn and mention any ticketing tools you’ve used (e.g., ServiceNow, Freshdesk) and ability to work under SLA/hours.
If possible, pick up a certification (e.g., CompTIA A+, Microsoft Certified, Cisco CCNA) to boost your profile.
Be ready to work in shifts or with on-call support if needed (many roles require evening/remote support).
During interview, be prepared to walk through a troubleshooting scenario you handled (or imagine one): What was the problem? How did you diagnose it? What was the solution? What was the outcome?

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